The roll over of prepaid meters to the NEW Key Revision Number 2 (KRN) will be implemented in Ivory Park from 09 to 13 October 2023.
Customers are required to recode their meters to the new KRN by the 24th of November 2023.
Before the meter is recoded, all pre purchased tokens must be loaded into the meter as these will not work after recoding.
To recode the meter, customers should purchase recharge electricity tokens from registered vendors such as supermarkets and NOT online.
When purchasing electricity tokens, customers will receive three 20-digit numbers. Key change tokens will be dispensed from the vendors where customers buy electricity.
This is a Do It Yourself (DIY) initiative and there is no charge. No Eskom staff member or supplier will come to your home to charge you for the recoding or under the pretext that they want to help you recode your meter.
You should report it to Eskom or the SAPS if anyone wants to charge you to recode your meter.
How To Recode Your Meter?
- Step 1: Enter the first 20 digits of the token and wait for it to be accepted.
- Step 2: Enter the second 20 digits of the token and wait for it to be accepted.
- Step 3: Enter the third 20 digits of the purchased token to complete the recoding.
It is important for customers in Ivory Park to note that as from 09 to 13 October 2023, should they not recode their meters, the meters will stop accepting new credit tokens.
Contact Eskom for more information on 08600 37566.
