The City of Johannesburg Executive Mayor, Cllr Mpho Moerane, on Wednesday, 06 October 2021, launched the e-Joburg portal that will see residents experience the convenience of accessing municipal customer services online.
The Executive Mayor, launched the portal alongside MMC for Finance, Cllr Matshidiso Mfikoe.
“The e-Joburg portal is a new tool designed for the delivery of smart municipal services in the most convenient way for Johannesburg residents. It is set to drive automation and self-service that is aimed at reducing the time and manual workload on the city’s personnel and resources that goes into customer service,” Mayor Moerane said.
“Inspired by our slogan – A world Class African City, the portal is a platform that the City will build on to become Africa’s leading Smart City. This is especially the case as the portal brings convenience that will see ratepayers and other municipal customers electronically interact with the City in their comfort zones – using either a computer, a cellphone or tablet.
“As of today, the City’s residents, especially ratepayers, can register and be authenticated on the portal to start viewing and transacting on their municipal accounts,” the Mayor said.
The e-Joburg portal is convenient, secure and user friendly. It also allows customers to lodge complaints and queries online from the comfort and convenience of their homes or office 24 hours a day, including Sundays and public holidays.
MMC Mfikoe, who has been closely monitoring the development progress of the e-Joburg portal under the City’s digital entity, the Metropolitan Trading Company, said more services are being introduced in phases which started with the Smart Online Bill Management for residential customers, government, companies and managing agents.
“This is the first phase that allows customers to receive, manage and pay their municipal accounts from the comfort of their homes or office. No more standing in long queues. The portal is set to not only improve service delivery, but to also boost revenue collection while lowering administrative costs,” she said.
